At CYVANELIX, we believe in clarity, fairness, and transparency. This Returns & Refund Policy explains your rights, our responsibilities, and the process for requesting a return or refund for purchases made through cyvanelix.live.
Refunds are available for eligible products or services purchased directly through cyvanelix.live. To qualify, items must be unused, undamaged, and in their original condition. Proof of purchase is required.
Refund requests must be submitted within 14 calendar days from the date of delivery or purchase confirmation. Requests received after this period may not be eligible for refund.
Certain items or services may be excluded from refunds, including digital downloads once accessed, customized products, and items marked as final sale.
To initiate a return or refund request, please follow the steps below to ensure a smooth process.
Email our support team with your order number, purchase date, and reason for return.
Our team will review your request within 3–5 business days and provide instructions if your return is approved.
Approved refunds are processed within 7–10 business days to the original payment method.
If you have any questions regarding this Returns & Refund Policy or need assistance with your request, our support team is here to help.
Effective Date: February 2026